Refund & Return Policy

Refund & Return Policy

Returns & Exchanges

Thank you for shopping at Catana Supplement. If you're not satisfied with your purchase, we're here to assist you.

Return Window

3 Days

Return or exchange items within 3 days of purchase. Items must be unopened and in original packaging.

Return Eligibility

  • Unopened and unused
  • In original packaging
  • Accompanied by receipt

Non-Returnable Items

Important Notice

The following items are non-returnable and non-refundable:

  • Opened supplements
  • Damaged goods

Exchanges

Exchanges are accepted within 3 days for unopened products only.

1
In-store purchases: Can be exchanged directly at our store location.
2
Online purchases: Customers must cover all shipping costs for return and reshipping.

Important: Exchanges will only be processed after we receive the original product in its unopened condition.

Return Shipping

Customers are responsible for paying all return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Processing

Once we receive your returned item and inspect it, refunds will be processed within 3 to 5 business days.

1
Item received & inspected
2
Refund approved
3
Payment processed (3-5 days)

Need Help with Your Return?

Our customer service team is here to help you with any questions about returns.